Privacy Policy

Last Updated: September 15, 2026

FacilityReady is operated by Storevia Limited. This Privacy Policy describes how FacilityReady, Storevia Limited, and the service providers supporting our store collect, use, disclose, and retain personal information when you:

Visit facilityready.us
Browse or search for products
Create or use a customer account
Place or attempt to place an order
Request a return, refund, or replacement
Contact customer support
Subscribe to marketing communications
Otherwise interact with our website or services

In this Privacy Policy, “FacilityReady,” “we,” “us,” and “our” refer to Storevia Limited. The website, products, features, and related customer services are collectively referred to as the “Services.”

If this Privacy Policy conflicts with our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Policy will govern that subject.

By using the Services, you acknowledge that you have read this Privacy Policy. Nothing in this policy limits any privacy right that cannot legally be restricted.

Who Controls Your Personal Information

For personal information collected directly by FacilityReady for operating the store, Storevia Limited generally acts as the business or data controller responsible for determining how and why that information is processed.

Some service providers, including Shopify and payment providers, may process information on our behalf. They may also process certain information for their own purposes under their respective privacy policies and applicable law.

Personal Information

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual or household.

Personal information does not generally include information that has been lawfully anonymized or de-identified so that it cannot reasonably be associated with a person.

The information we collect depends on how you interact with FacilityReady, which features you use, and the laws that apply where you live.

Personal Information We May Collect

Contact Information

We may collect:

Full name
Company or organization name
Billing address
Shipping address
Email address
Telephone number
Delivery instructions
Other contact information you provide

Account Information

If customer accounts are available, we may collect:

Account username or email
Password or authentication information
Saved addresses
Preferences and settings
Account activity
Order history
Saved or recently viewed products

Passwords may be processed and stored through the platform or authentication service supporting the website. FacilityReady does not need to know your readable password to manage your account.

Order and Transaction Information

We may collect:

Products viewed
Products added to a cart
Products purchased
Order number
Product quantities
Product options and specifications
Purchase price
Discounts
Shipping charges
Taxes
Payment status
Order status
Return and refund information
Cancellation information
Replacement requests
Transaction history
Delivery and tracking details

Payment Information

Payment providers may collect information such as:

Payment card number
Expiration date
Security code
Billing address
Payment-account information
Payment authorization details

FacilityReady generally receives limited transaction information, such as the payment method type, payment status, billing details, and limited card information necessary to identify the transaction.

Complete payment information may be processed directly by Shopify, the selected payment provider, financial institutions, fraud-prevention services, or other payment partners.

Do not send complete payment card numbers or security codes to FacilityReady by email or telephone.

Customer Communications

When you contact us, we may collect:

Email messages
Telephone inquiry details
Customer-support requests
Return explanations
Photographs or videos
Product serial numbers
Shipping-label information
Complaint details
Reviews and feedback
Information you voluntarily provide

Customer communications may be retained to respond to requests, maintain transaction records, prevent fraud, resolve disputes, and improve our services.

Device and Technical Information

We may automatically collect:

IP address
Browser type
Device type
Operating system
Internet service or network information
Device identifiers
Cookie identifiers
Language and time-zone settings
Referring website
Approximate location derived from an IP address
Website error and diagnostic information

Website Usage Information

We may collect information about how you interact with the website, including:

Pages visited
Products viewed
Search terms
Links selected
Cart activity
Checkout activity
Time spent on pages
Date and time of visits
Marketing interactions
Advertisement interactions
Email engagement
Website navigation patterns

Fraud Prevention and Security Information

We may collect or receive information used to evaluate suspicious or unauthorized transactions, including:

IP and device information
Billing and shipping consistency
Payment authorization results
Order patterns
Account activity
Risk indicators
Identity or address verification results
Dispute and chargeback information

We use this information to protect customers, payment providers, FacilityReady, and other parties from fraud, abuse, and security threats.

Sources of Personal Information

We may collect personal information from:

You directly
Your use of the website
Your customer account
Cookies and similar technologies
Shopify
Payment processors
Fraud-prevention providers
Shipping carriers
Fulfillment and logistics providers
Customer-support providers
Analytics providers
Advertising and marketing partners
Social media or account integrations you choose to use
Public or commercially available sources where permitted
A company or organization placing an order on your behalf
Another person who lawfully provides your information for an order or delivery

If you provide another person’s personal information, such as a recipient’s name, address, or telephone number, you represent that you are authorized to provide it for the relevant transaction.

How We Use Personal Information

Providing the Services

We may use personal information to:

Display and operate the website
Process payments
Confirm orders
Fulfill purchases
Arrange shipping and delivery
Provide tracking information
Process cancellations
Handle returns and refunds
Provide replacements
Manage customer accounts
Save customer preferences
Provide product recommendations
Respond to customer inquiries
Maintain transaction records

Communicating With You

We may use your information to send:

Order confirmations
Payment notifications
Shipping and tracking updates
Delivery information
Return and refund communications
Account and security notices
Responses to customer-support requests
Policy or service updates
Product availability notices
Other transactional communications

These communications are necessary for administering an order or customer relationship and may continue even if you unsubscribe from marketing messages.

Improving FacilityReady

We may use information to:

Understand how customers navigate the website
Improve website performance
Correct technical issues
Improve product categories and search results
Evaluate product interest
Improve customer support
Develop new services or store features
Measure the effectiveness of store operations
Conduct analytics and research
Create aggregated or de-identified information

Marketing and Advertising

Where permitted, we may use personal information to:

Send promotional emails
Provide product recommendations
Measure marketing performance
Understand responses to promotions
Display advertising on our website
Display or measure advertisements on other websites
Create audiences for advertising
Limit repeated or irrelevant advertising
Personalize marketing based on browsing or shopping activity

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or contacting us.

Depending on where you live, disclosures for cross-context behavioral or targeted advertising may be legally considered a “sale” or “sharing” of personal information. More information is provided in the Your Privacy Choices section below.

Security and Fraud Prevention

We may use personal information to:

Authenticate accounts
Verify transactions
Prevent unauthorized payments
Detect suspicious activity
Investigate fraud or policy abuse
Protect the website
Maintain network and information security
Prevent malicious or unlawful activity
Enforce our Terms of Service and store policies
Protect customers, FacilityReady, and third parties

Legal and Compliance Purposes

We may use personal information to:

Comply with applicable laws
Maintain accounting and tax records
Respond to legally valid requests
Cooperate with lawful government or regulatory processes
Establish, exercise, or defend legal claims
Resolve payment disputes and chargebacks
Investigate violations of our policies
Protect legal rights, property, and safety
Complete corporate transactions

Legal Bases for Processing

Where laws require us to identify a legal basis, we may process personal information based on:

Performance of a Contract

We process information when necessary to:

Accept and fulfill an order
Process payment
Arrange delivery
Provide customer service
Handle returns or refunds
Manage a customer account

Legitimate Interests

We may process information for legitimate business interests such as:

Operating and improving the store
Preventing fraud
Protecting account and website security
Maintaining business records
Understanding website performance
Responding to inquiries
Establishing or defending legal claims

We consider the effect of this processing on individual privacy rights where required.

Consent

We may rely on consent for:

Certain marketing communications
Non-essential cookies
Targeted advertising
Other activities where consent is legally required

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Legal Obligations

We may process information when necessary to comply with tax, accounting, consumer-protection, privacy, law-enforcement, court, regulatory, or other legal obligations.

Protection of Legal Interests

In limited circumstances, information may be processed to protect a person’s vital interests or the safety and legal rights of FacilityReady, customers, or others.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this policy.

Shopify

FacilityReady is hosted and supported by Shopify.

Shopify may collect and process information about your use of the website, transactions, device, browsing activity, account, and interactions with FacilityReady to provide and improve its platform and related services.

Information submitted through FacilityReady may be transmitted to Shopify and its service providers in other countries.

In some circumstances, Shopify processes information on our behalf. In other circumstances, Shopify may determine how it processes certain information for its own services and enhanced commerce features.

You can review the Shopify Consumer Privacy Policy and manage certain Shopify privacy preferences through the Shopify Privacy Portal.

Payment Providers

We may disclose transaction, identity, billing, device, and order information to payment processors, banks, card networks, financial institutions, fraud-prevention providers, and other parties involved in processing or securing a payment.

Their handling of personal information may also be governed by their own privacy policies.

Fulfillment and Delivery Providers

We may provide necessary information to:

Product fulfillment providers
Warehouses
Logistics companies
Shipping carriers
Delivery contractors
Return-processing locations

This information may include the recipient’s name, delivery address, telephone number, email address, order contents, and delivery instructions.

These parties use the information to prepare, route, deliver, track, return, or investigate a shipment.

Technology and Business Service Providers

We may disclose personal information to providers supporting:

Website hosting
Cloud storage
Data analytics
Customer support
Email delivery
Account authentication
Cybersecurity
Fraud prevention
Tax calculation
Accounting
Order management
Database maintenance
Website performance
Technical support

These providers may process information according to our instructions and contractual restrictions or under their own legal responsibilities.

Advertising and Analytics Partners

We may permit advertising and analytics providers to collect or receive information through cookies, pixels, tags, software tools, or similar technologies.

The information may include:

IP address
Device identifiers
Cookie identifiers
Browser information
Pages visited
Products viewed
Shopping activity
Advertisement interactions
Approximate location
Purchase or conversion activity

This information may be used to measure advertising, understand website performance, prevent fraud, or provide targeted advertising where permitted.

Parties You Direct Us to Contact

We may disclose information when you request or authorize us to do so, including to:

A shipping recipient
A company purchasing on your behalf
An authorized agent
A social media service
A third-party account integration
A professional adviser assisting you
Another party involved in your request

Legal, Safety, and Compliance Recipients

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to a valid subpoena, warrant, court order, or legal request
Cooperate with regulators or law-enforcement authorities
Investigate fraud
Enforce agreements
Protect website security
Protect the rights, property, or safety of customers, FacilityReady, or others
Establish, exercise, or defend legal claims

We evaluate requests for information and disclose only what we reasonably believe is legally required or appropriate.

Corporate Transactions

Personal information may be disclosed in connection with a proposed or completed:

Merger
Acquisition
Sale of assets
Financing
Reorganization
Bankruptcy
Change in ownership or control

Where required, the recipient will be expected to use the information consistently with applicable privacy obligations.

Sale, Sharing, and Targeted Advertising

FacilityReady does not knowingly sell personal information in exchange for money.

Some disclosures involving advertising cookies, analytics tools, or advertising partners may be legally defined in certain U.S. states as a “sale,” “sharing,” or use of personal information for “targeted advertising,” even when no money is exchanged.

Depending on where you live, you may have the right to opt out of these activities.

You may submit a request by:

Email: dorhapuspia@gmail.com
Phone: +1 (936) 260-5549

Use the email subject line:

Privacy Choices Request

Additional instructions are available on our Your Privacy Choices page.

Cookies and Similar Technologies

FacilityReady, Shopify, and other service providers may use:

Cookies
Pixels
Tags
Web beacons
Local storage
Software development kits
Analytics tools
Similar technologies

These technologies may be used to:

Keep the website functioning
Remember cart contents
Maintain account sessions
Save preferences
Prevent fraud
Measure website traffic
Diagnose technical issues
Understand customer activity
Measure marketing performance
Personalize advertising where permitted

Some cookies are necessary for the website to function. Other cookies may be optional depending on applicable law and available website settings.

You may be able to manage cookie preferences through a cookie banner or privacy settings tool available on the website. You may also control cookies through your browser or device.

Blocking or deleting cookies may affect account access, cart functions, saved settings, checkout, website performance, and privacy preferences.

Global Privacy Control and Do Not Track

Global Privacy Control, also known as GPC, is a browser or device signal that communicates a privacy preference.

Where applicable law requires us to recognize a valid GPC signal, we will process it as an opt-out request for the browser or device sending the signal.

If the signal can lawfully and reasonably be associated with a known account, the preference may also be applied to that account as required.

GPC settings may need to be enabled separately on every browser and device.

Other browser “Do Not Track” signals do not have a single universally accepted legal or technical standard. We may not respond to those signals unless applicable law requires otherwise.

Marketing Communications

You may opt out of promotional emails by selecting the unsubscribe link included in the email or contacting dorhapuspia@gmail.com.

After opting out of marketing emails, we may continue sending non-promotional communications concerning:

Orders
Payments
Shipping
Delivery
Returns
Refunds
Account security
Customer-support requests
Important policy or service notices

Please allow a reasonable period for an unsubscribe request to be processed.

Reviews and Public Content

If you submit a review, photograph, comment, or other content for public display, your submission and selected identifying information may become visible to other users.

Do not include sensitive information, payment details, private addresses, passwords, confidential business information, or another person’s personal information in public content.

We may moderate or remove content according to our Terms of Service. Public content may remain visible until removed and may persist temporarily in cached or archived copies.

Third-Party Websites

FacilityReady may include links to websites or services operated by manufacturers, shipping carriers, payment providers, social media services, or other third parties.

We do not control the privacy or security practices of independent third parties.

When you follow an external link, the third party’s privacy policy and terms apply to the information collected through that service.

The presence of a link does not necessarily mean that FacilityReady endorses or is affiliated with the third party.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.

Retention periods depend on factors such as:

The duration of our customer relationship
Whether you maintain an account
The status of an order, return, or dispute
Tax, accounting, and transaction-record requirements
Fraud-prevention needs
Security requirements
Warranty or product issues
Applicable limitation periods
Litigation or regulatory obligations
Consent and privacy preferences
Backup and disaster-recovery processes

Different categories of information may be retained for different periods.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to technical and legal limitations.

A deletion request may not require us to remove information that we are legally permitted or required to retain.

Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, service-provider safeguards, fraud screening, and secure platform or payment technologies.

No website, transmission method, or information-storage system is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of account credentials and for using a secure device and network.

Do not send complete card numbers, passwords, government identification numbers, or other unnecessary sensitive information through ordinary email.

International Processing and Transfers

FacilityReady is operated by Storevia Limited from Hong Kong and uses service providers that may operate in the United States, Canada, Hong Kong, and other countries.

Your personal information may therefore be transferred to, stored in, or processed outside the country or region where you live.

Privacy laws and government-access rules in another country may differ from those in your place of residence.

Where required, we use legally recognized safeguards for international transfers, which may include:

Adequacy decisions
Standard contractual clauses
Contractual protections
Vendor data-protection terms
Other transfer mechanisms permitted by applicable law

Shopify and other independent service providers may use their own approved transfer mechanisms as described in their privacy policies.

Your Privacy Rights

Depending on where you live, you may have the right to:

Confirm whether we process your personal information
Access personal information we maintain about you
Correct inaccurate personal information
Delete certain personal information
Receive a portable copy of certain information
Request restriction of certain processing
Object to certain processing
Withdraw consent
Opt out of certain sales or sharing
Opt out of targeted advertising
Limit certain uses of sensitive personal information
Appeal the denial of an eligible privacy request
Lodge a complaint with a data-protection authority

These rights are subject to legal exceptions and verification requirements.

More detailed information is available on our Your Privacy Choices page.

How to Exercise Your Rights

To submit a privacy request, contact:

Email: dorhapuspia@gmail.com
Phone: +1 (936) 260-5549

Use the email subject line:

Privacy Request

Include:

Your full name
The email address associated with your account or order
Your state or country of residence
The right you wish to exercise
Information reasonably necessary to identify relevant records

Do not include complete payment card numbers, passwords, or unnecessary sensitive information.

We will respond within the period required by applicable law. We may request additional information to verify your identity or understand the scope of your request.

If we cannot verify your identity, we may be unable to complete certain access, correction, deletion, or portability requests.

Authorized Agents

Where permitted by applicable law, you may appoint an authorized agent to submit a privacy request on your behalf.

We may require:

Proof that the agent is authorized
Verification of the agent’s identity
Direct confirmation from you
Verification of your identity
Clarification of the requested action

An agent’s request may be denied if sufficient authorization or verification cannot be provided.

Appeals

Residents of certain jurisdictions may have the right to appeal our decision concerning a privacy request.

To submit an appeal, email dorhapuspia@gmail.com with the subject line:

Privacy Request Appeal

Explain the original request and why you believe our decision should be reconsidered.

We will respond according to applicable legal requirements.

No Unlawful Discrimination

FacilityReady will not unlawfully discriminate against you for exercising an applicable privacy right.

We will not unlawfully deny products, charge different prices, provide a different level of service, or retaliate against you solely because you exercised a privacy right.

This does not prevent a lawful difference reasonably related to the value of personal information or another practice permitted under applicable law.

European Economic Area, United Kingdom, and Switzerland

If privacy laws in the European Economic Area, United Kingdom, or Switzerland apply to our processing of your personal information, you may have additional rights, including:

Access
Rectification
Erasure
Restriction of processing
Data portability
Objection to processing
Withdrawal of consent
Complaint to a supervisory authority

Where processing is based on consent, you may withdraw consent at any time. Withdrawal will not affect processing that occurred lawfully before withdrawal.

Where processing is based on legitimate interests, you may object based on your particular circumstances. We will review the objection as required by applicable law.

You may lodge a complaint with the data-protection authority responsible for your place of residence, place of work, or the location of an alleged violation.

California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have rights concerning:

Categories of personal information collected
Sources of personal information
Purposes for collecting or using information
Categories of third parties receiving information
Access to specific personal information
Correction
Deletion
Data portability
Opting out of sale or sharing
Opting out of targeted advertising
Limiting certain uses of sensitive personal information
Appealing eligible request decisions
Protection against unlawful discrimination

The rights available differ by state and may depend on whether the relevant law applies to FacilityReady, Storevia Limited, or the particular processing activity.

We do not knowingly sell personal information for money. Certain advertising disclosures may nevertheless be considered a sale or sharing under some state laws.

Children’s Privacy

FacilityReady is intended for adults and commercial or institutional purchasers. The Services are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising without any authorization required by applicable law.

If you believe that a child has provided personal information to FacilityReady, contact dorhapuspia@gmail.com. We will review the request and take appropriate action.

Business Customers and Employees

If you place an order or contact us on behalf of an employer or organization, we may collect your business contact details, role, delivery information, and communications.

Your employer or organization may separately control information it provides about you. Questions about an organization’s independent use of personal information should be directed to that organization.

Complaints

If you have concerns about how FacilityReady processes personal information, contact us using the information below.

We will review the complaint and respond as required by applicable law.

Depending on where you live, you may also have the right to contact or lodge a complaint with a local privacy, consumer-protection, or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy when our Services, service providers, technologies, business practices, or legal obligations change.

The updated policy will be posted on this page with a revised “Last Updated” date.

Where required, we will provide additional notice of material changes.

Changes generally apply from the date posted and will not retroactively remove privacy rights that cannot legally be restricted.

Contact Information

For privacy questions, complaints, or requests, contact:

FacilityReady
Legal Business Name: Storevia Limited
Email: dorhapuspia@gmail.com
Phone: +1 (936) 260-5549
Website: https://facilityready.us

Legal Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This address is provided for official correspondence. It is not a walk-in retail store, customer service center, showroom, warehouse, or automatically approved return address.