Shipping & Delivery Policy

Last Updated: September 15, 2026

Thank you for shopping with FacilityReady. This Shipping & Delivery Policy explains our order processing, shipping charges, estimated delivery times, tracking procedures, address requirements, and the steps to follow if a shipment is delayed, damaged, or missing.

By placing an order through facilityready.us, you agree to the terms of this policy. Delivery dates are estimates unless we expressly confirm a guaranteed service in writing.

Shipping Availability

FacilityReady primarily ships to addresses within the United States.

Shipping availability may depend on the destination, product size, weight, shipping restrictions, and carrier service area. Certain products may not be available for delivery to Alaska, Hawaii, Puerto Rico, U.S. territories, PO boxes, APO/FPO addresses, or remote locations.

Available shipping options and charges will be displayed during checkout. Successfully submitting an order does not guarantee that every product can be delivered to every address. If we cannot ship an item to your location, we will contact you and provide an appropriate resolution.

Order Processing Time

Orders generally require three to five business days to process and receive tracking information.

During unusually busy periods, inventory verification, large orders, carrier disruptions, or other exceptional circumstances, tracking information may take approximately seven to eight business days to become available.

Business days are Monday through Friday, excluding public holidays.

Order processing may include:

• Payment authorization
• Fraud and security screening
• Inventory confirmation
• Product preparation
• Packaging
• Carrier assignment
• Shipping-label creation

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Order Confirmation

After placing an order, you should receive an order confirmation at the email address entered during checkout.

The order confirmation acknowledges that we received your order. It does not mean that the order has shipped or that every product has passed inventory and payment verification.

Please review the following information immediately:

• Customer name
• Shipping address
• Email address
• Telephone number
• Products ordered
• Product quantities
• Product specifications
• Shipping method

Contact us promptly if any information is incorrect.

Shipping Fee

Our standard shipping fee is:

Flat Shipping Fee: $6.90 per order

The shipping fee applicable to your purchase will be displayed during checkout before payment is submitted.

Additional charges may apply only where clearly disclosed before checkout or agreed to after an address correction, reshipment, special delivery request, or other customer-requested service.

Original shipping charges are generally non-refundable after an order has shipped, except when the refund results from our verified error, a qualifying damaged or defective product, or applicable law requires otherwise.

Estimated Delivery Time

After tracking information becomes available, delivery may require approximately four to five additional business days.

The total time between ordering and delivery includes both:

• Order processing and tracking preparation
• Carrier transportation and final delivery

These timeframes are estimates and are not guaranteed. Some orders may arrive sooner, while others may take longer.

Delivery can be affected by:

• Product availability
• Order size or weight
• Carrier service conditions
• Severe weather or natural disasters
• Seasonal shipping volume
• Public holidays
• Incorrect or incomplete addresses
• Access restrictions at the delivery location
• Transportation disruptions
• Remote or limited-service destinations
• Events outside our reasonable control

A delay does not automatically mean that a shipment is lost.

Tracking Information

We provide tracking information for shipped orders whenever tracking service is available.

Tracking details will normally be sent to the email address used at checkout. Customers are responsible for entering and maintaining an accurate email address.

After a tracking number is created, the carrier may require additional time to scan, receive, or update the shipment. Tracking may initially display messages such as:

• Label Created
• Shipment Information Received
• Awaiting Carrier Pickup
• Pre-Shipment
• Tracking Not Yet Available

These messages do not necessarily indicate a problem with the order. Tracking normally updates after the carrier receives and scans the package.

If tracking has not updated for several business days, contact us at dorhapuspia@gmail.com so we can review the shipment.

Shipping Carriers

Depending on the product, package size, destination, and available service, orders may be delivered by carriers such as:

• USPS
• UPS
• FedEx
• DHL
• Another qualified regional or final-mile carrier

FacilityReady selects the carrier and shipping service based on the order’s delivery requirements. Customers may not be able to select a specific carrier.

A package may be transferred between carriers during transit. In some cases, one carrier transports the package while another carrier completes final delivery.

Split Shipments

Orders containing multiple products may be shipped in separate packages.

Products may ship separately because they are stored in different fulfillment locations, require different packaging, or are handled by different carriers.

Each package may have:

• A different tracking number
• A different carrier
• A different shipping date
• A different delivery date

Receiving only part of a multi-item order does not necessarily mean that the remaining products are missing.

FacilityReady will not charge an additional standard shipping fee solely because we divide an order into multiple shipments.

Order Changes and Address Corrections

If you need to change or correct a shipping address, contact us within 12 hours after placing the order.

Email: dorhapuspia@gmail.com
Phone: +1 (936) 260-5549

Address-change requests are not guaranteed. Once an order enters processing, fulfillment, or shipment, we may be unable to modify or redirect it.

FacilityReady is not responsible for delivery problems caused by incorrect, incomplete, outdated, or undeliverable information provided by the customer, except where applicable law provides otherwise.

Please include all necessary information, such as:

• Apartment, suite, floor, or unit number
• Company or building name
• Recipient’s full name
• Street number and street name
• City, state, and ZIP code
• Accurate telephone number
• Relevant delivery instructions

FacilityReady may contact you to verify an address. Failure to respond may delay or prevent shipment.

Incorrect or Incomplete Addresses

If a package is delayed, misdelivered, or returned because the customer provided an incorrect or incomplete address, we may offer:

• Reshipment after payment of any additional shipping charges
• A refund of the recoverable product amount, excluding non-refundable shipping expenses and other deductions permitted by law

We cannot guarantee that carriers will accept an address correction after shipment.

If an address entered at checkout belongs to another person, former residence, forwarding service, freight forwarder, hotel, workplace, or shared building, the customer is responsible for ensuring that the recipient and location can accept the delivery.

Refused or Unclaimed Deliveries

Refusing a delivery or failing to collect a shipment does not automatically cancel the order or guarantee a full refund.

If a refused or unclaimed package is returned to the appropriate return location, we will review it after delivery and inspection.

Where permitted by applicable law, the refund may exclude:

• Original shipping charges
• Return shipping charges
• Carrier-imposed fees
• Reshipment charges
• Other direct costs caused by the refused or unclaimed delivery

Contact us before refusing a package so we can provide appropriate instructions.

Delivery Attempts and Signature Requirements

Some shipments may require a signature or direct handoff at delivery.

The carrier may make more than one delivery attempt, leave a notice, hold the package at a pickup location, or return it if delivery cannot be completed.

Customers are responsible for monitoring tracking information and arranging timely receipt or collection of the package.

FacilityReady does not control carrier delivery schedules, driver access decisions, pickup-location hours, or the number of delivery attempts.

Large, Heavy, or Commercial Products

Certain FacilityReady products may be large, heavy, or packaged for commercial use.

Unless expressly stated on the product page or during checkout, delivery does not include:

• Inside delivery
• Room-of-choice placement
• Installation
• Assembly
• Debris or packaging removal
• Lift-gate service
• Scheduled appointment delivery
• Removal of an existing product

Customers are responsible for confirming that the delivery location has adequate access, clearance, staffing, and equipment to receive the order safely.

If special delivery service is required, contact us before ordering.

Shipping Delays

Estimated processing and delivery times may change because of circumstances outside our reasonable control.

If we become aware of a material delay, we may contact you with updated information or available options. Depending on the order status and applicable law, those options may include continuing to wait, selecting an available alternative, or cancelling the affected unshipped item for a refund.

FacilityReady is not responsible for indirect losses caused by a carrier delay, missed project date, installation appointment, business interruption, or other scheduled activity, to the extent permitted by applicable law.

Customers should not schedule installers, contractors, events, or time-sensitive work until all required products have been received and inspected.

Lost Packages

A package may be considered delayed before it is considered lost. Carrier investigation periods and claim requirements vary.

If tracking has stopped updating or the estimated delivery period has passed, contact us with:

• Your full name
• Order number
• Tracking number
• A brief description of the issue

We may ask you to confirm the shipping address or contact the carrier as part of the investigation.

Do not submit duplicate claims through multiple parties if doing so could interfere with the carrier’s investigation.

If the carrier confirms that a package was lost before delivery, FacilityReady will review the available information and provide an appropriate replacement, refund, or other resolution.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, take the following steps:

• Confirm that the shipping address on your order is correct.
• Check the mailbox, porch, garage, side entrance, reception desk, mailroom, loading area, and other secure locations.
• Ask household members, coworkers, neighbors, building staff, or reception personnel whether they accepted the package.
• Review any delivery photograph or carrier notice.
• Allow until the end of the delivery day because some tracking events may appear before final placement.
• Contact the carrier for additional delivery information.
• Contact FacilityReady promptly if the package remains missing.

We will assist with available delivery information and eligible carrier claims when reasonably possible. Additional documentation, a signed statement, police report, or carrier confirmation may be requested depending on the circumstances.

A delivered tracking status will be considered as part of our investigation but will not automatically determine the outcome of every claim.

Damaged Shipments

Inspect packages and products promptly after delivery.

If an order arrives visibly damaged, defective, incomplete, or incorrect, contact us within seven calendar days after delivery.

Send the following information to dorhapuspia@gmail.com:

• Your order number
• A description of the issue
• Photographs of the complete product
• Photographs of the damage
• Photographs of the outer and inner packaging
• A clear photograph of the shipping label

Keep the product and all packaging materials until we complete our review. Do not discard, install, modify, repair, or return the product unless we provide instructions.

Approved damaged-order claims will be handled according to our Return & Refund Policy and applicable law.

Theft After Delivery

If there is evidence that a package was stolen after confirmed delivery, contact the carrier and local authorities when appropriate.

FacilityReady will assist with available records and eligible carrier procedures when reasonably possible. However, replacement or refund eligibility will depend on the investigation, delivery evidence, order circumstances, carrier decision, and applicable law.

We recommend selecting a secure delivery location and monitoring tracking information, particularly for high-value orders or locations accessible to the public.

Product Availability

Product availability may change after an order is placed.

If a product becomes unavailable before shipment, we may:

• Cancel the unavailable product and issue a refund
• Contact you about an available alternative
• Ship the available products separately
• Cancel the entire order when fulfillment is not reasonably possible

We will not substitute a materially different product without your agreement.

International Shipping

International shipping is not guaranteed and may be available only for selected products and destinations when offered during checkout.

If international delivery is available:

• The customer is responsible for providing accurate customs and recipient information.
• Import duties, taxes, brokerage fees, customs charges, and similar expenses are generally the customer’s responsibility unless otherwise stated.
• Customs authorities may inspect or delay a shipment.
• FacilityReady does not control customs processing times.
• Certain products may be prohibited or restricted by the destination country.
• Refused international shipments may be subject to return transportation and customs charges.

Contact us before ordering if you are unsure whether a product can be shipped to your destination.

Returns

Products must not be returned to the sender address shown on a shipping label unless FacilityReady provides written authorization.

Shipping-label addresses may belong to a carrier, fulfillment location, or another processing facility and may not be able to accept returns.

All returns are governed by our Return & Refund Policy. Contact dorhapuspia@gmail.com before sending any product back.

Limitation of Shipping Estimates

All processing, tracking, transit, and delivery timeframes in this policy are estimates unless FacilityReady expressly confirms a guaranteed delivery service in writing.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.

Policy Changes

We may update this Shipping & Delivery Policy when shipping services, business practices, carrier requirements, or legal obligations change.

The version in effect when an order is placed generally applies to that order, except where a later change is required by law or provides additional rights to the customer.

Contact Information

For shipping and delivery questions, contact:

FacilityReady
Legal Business Name: Storevia Limited
Email: dorhapuspia@gmail.com
Phone: +1 (936) 260-5549
Website: https://facilityready.us

Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This address is provided for official correspondence and is not automatically an approved return address, customer service center, warehouse, or walk-in retail location.