Return & Refund Policy

Last Updated: September 15, 2026

Thank you for shopping with FacilityReady. This Return & Refund Policy explains the conditions and procedures that apply when you request a return, exchange, cancellation, or refund.

By placing an order through facilityready.us, you agree to this policy. Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.

Return Period

You may request a return within 30 calendar days after the order is shown as delivered by the shipping carrier.

To be eligible for a standard return, the product must meet the following conditions:

• The product must be unused, uninstalled, unassembled, and in the same condition in which it was received.
• The original packaging, manuals, accessories, components, labels, and tags must be included.
• The product must not show signs of wear, use, installation, alteration, contamination, or customer-caused damage.
• You must provide your order number or another valid proof of purchase.
• You must obtain written return authorization from FacilityReady before shipping the product.
• The authorized return must be shipped within seven calendar days after we provide the return instructions, unless we specify a different deadline.

Products that do not meet these conditions may be refused or may qualify for a reduced refund to the extent permitted by applicable law.

Return Authorization

To request a return, contact us at:

Email: dorhapuspia@gmail.com

Include the following information:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Clear photographs when the product is damaged, defective, incomplete, or incorrect

If your request is eligible, we will provide written return authorization and the appropriate return instructions.

Do not return products to our legal business address unless we specifically instruct you to do so in writing. Our return locations vary depending on the product and order.

Products sent without authorization or to an incorrect address may be refused, returned to the sender, or experience significant processing delays. FacilityReady is not responsible for products returned to an address that was not provided in our written return instructions.

Return Shipping

For returns caused by a change of mind, ordering error, compatibility issue, incorrect measurement, or another reason unrelated to our error, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method and retaining the shipping receipt and tracking information until the return has been completed. The customer is responsible for the return package until it is delivered to the authorized return location.

FacilityReady will cover reasonable return shipping costs when we verify that:

• The wrong product was delivered.
• The product arrived damaged.
• The product was materially defective upon arrival.
• The order was incomplete due to our error.

Do not arrange an unauthorized collect-on-delivery shipment. Return shipping charges that were not approved in writing in advance may not be reimbursed.

Non-Returnable Products

The following products generally cannot be returned unless they arrived damaged, defective, incorrect, or applicable law requires otherwise:

• Gift cards
• Personalized, customized, or made-to-order products
• Clearance products specifically identified as final sale before purchase
• Opened or used cleaning chemicals, liquids, aerosols, adhesives, disinfectants, or other consumable products
• Opened hygiene, sanitation, food-contact, or personal protective products that cannot be safely resold
• Products classified as hazardous materials that cannot legally or safely be returned through ordinary shipping services
• Products that have been installed, wired, assembled, modified, altered, or used
• Products damaged through misuse, improper installation, neglect, unauthorized repair, or failure to follow manufacturer instructions
• Products missing packaging, accessories, manuals, components, labels, or serial numbers
• Products showing contamination, excessive wear, or other conditions that make them unsuitable for resale

Contact us before attempting to return chemicals, batteries, pressurized containers, lighting products, electrical equipment, or other regulated materials. Special transportation and disposal restrictions may apply.

Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us within seven calendar days after delivery at dorhapuspia@gmail.com.

Include your order number and clear photographs showing:

• The complete product
• The reported damage or defect
• The shipping package
• The shipping label
• Any missing, incorrect, or damaged components

Keep the product and all original packaging until we complete our review. We may request additional photographs, video, troubleshooting information, serial numbers, packaging details, or return of the product.

Depending on the circumstances and product availability, we may provide:

• Replacement parts
• A replacement product
• A partial refund
• A full refund
• Other appropriate assistance

Do not discard a damaged or defective product unless we instruct you to do so in writing. Discarding the product before our review may prevent us from confirming the claim.

Reporting an issue within seven days helps us investigate shipping-related claims. This reporting period does not remove any rights that cannot be limited under applicable law.

Exchanges

Direct exchanges are generally available only for products that are verified as damaged, defective, incomplete, or incorrectly shipped.

If an approved replacement is unavailable, we may issue a refund to the original payment method instead.

If you ordered the wrong size, specification, model, voltage, mounting type, or other product variation, you may request a standard return and place a new order for the correct product. Return shipping charges may apply.

Refund Review

After the authorized return is delivered, we will inspect the product and notify you whether the refund has been approved, reduced, or refused.

Returned products may be evaluated for:

• Signs of installation or use
• Missing parts or accessories
• Product damage
• Alteration or modification
• Packaging condition
• Serial number consistency
• Compliance with the authorized return instructions

If the return is approved, the refund will be issued to the original payment method. We generally initiate approved refunds within five to ten business days after completing the inspection.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. FacilityReady does not control this additional processing period.

A refund cannot normally be issued to a different payment method, card, account, or person.

Refund Amount

For an approved standard return, the refund generally covers the amount paid for the returned product.

Original shipping charges, expedited shipping charges, handling charges, customs charges, and other delivery-related fees are non-refundable unless:

• The return resulted from our verified error.
• The product was verified as damaged or defective upon arrival.
• Applicable law requires those charges to be refunded.

If a returned product has been used, installed, damaged, altered, or returned with missing components, packaging, or accessories, we may reduce the refund to reflect the resulting loss in value, where permitted by applicable law.

Any deduction will be based on the actual condition of the returned product and will not affect rights that cannot legally be waived.

Order Cancellations

You may request an order cancellation within 12 hours after placing the order.

Cancellation requests are not guaranteed. If processing, fulfillment, or shipment has already begun, we may be unable to stop the order even if the request was submitted within 12 hours.

If the order cannot be cancelled, you may request a return after delivery in accordance with this policy.

An order is not considered cancelled until FacilityReady sends written confirmation of the cancellation.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address before submitting an order.

If an order is returned because of an incorrect or incomplete address, refused delivery, unsuccessful delivery attempts, or failure to collect the package, we may offer one of the following:

• Reshipment after payment of any additional shipping charges
• A refund of the recoverable product amount after deducting non-refundable shipping costs and other amounts permitted by law

If a package is still in transit, the carrier may not permit us to change or redirect the delivery address.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

• Check the delivery area, mailbox, reception desk, mailroom, building entrance, and other secure locations.
• Ask household members, coworkers, neighbors, building staff, or reception personnel whether they accepted the package.
• Review the tracking details and any delivery photograph.
• Contact the shipping carrier for additional delivery information.
• Contact FacilityReady promptly if the package remains missing.

We will assist with available carrier information and eligible claims when reasonably possible. A delivered tracking status does not automatically determine the outcome of every claim, and additional investigation may be required.

Refused and Unclaimed Deliveries

Refusing delivery does not automatically create an approved return or guarantee a full refund.

When a refused or unclaimed package is returned, we will review the order after the package reaches the appropriate return location. Original shipping charges, return shipping charges, carrier fees, and other recoverable expenses may be deducted from the refund where permitted by applicable law.

Manufacturer Warranties

Some products may include a separate manufacturer’s warranty. Warranty coverage, duration, limitations, registration requirements, and available remedies are determined by the manufacturer.

FacilityReady does not extend or replace a manufacturer’s warranty unless we expressly state otherwise in writing. Contact us if you need available manufacturer information for a product purchased from FacilityReady.

This section does not affect rights relating to products that arrive damaged, defective, or incorrect.

International Returns

If international shipping is offered for an order, customs duties, import taxes, brokerage fees, and similar government or carrier charges are generally non-refundable by FacilityReady.

Customers are responsible for return shipping and any return-related customs charges unless the return results from our verified error or applicable law provides otherwise.

Do not return an international order without receiving written instructions. Customs documentation and the approved return destination may vary.

Payment Disputes

Contact us first if you believe a billing, delivery, return, or refund error has occurred. This gives us an opportunity to investigate the order and offer an appropriate resolution.

This provision does not prevent you from exercising any dispute rights available through your bank, card issuer, payment provider, or applicable law.

Policy Abuse and Fraudulent Claims

FacilityReady may refuse a return or refund request involving suspected fraud, altered evidence, substituted products, mismatched serial numbers, empty packages, repeated abuse, or intentional damage.

Any decision will be based on the available order, delivery, product, and return information and remains subject to applicable law.

Policy Changes

We may update this Return & Refund Policy when our procedures, products, services, or legal obligations change.

The version displayed at the time of purchase generally applies to that order, except where a change is required by law or provides additional rights to the customer.

Contact Information

For questions about a return, replacement, cancellation, or refund, contact:

FacilityReady
Legal Business Name: Storevia Limited
Email: dorhapuspia@gmail.com
Phone: +1 (936) 260-5549
Website: https://facilityready.us

Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The business address above is provided for official correspondence and is not an automatically approved return address. Do not send a return there unless FacilityReady provides written authorization.