Contact Us

For questions about an order, product, delivery, return, refund, or store policy, please contact the FacilityReady customer support team using the information below.

To help us locate your order and respond efficiently, include your full name, order number, the email address used at checkout, and a brief description of your request.

Customer Support

Email: dorhapuspia@gmail.com
Phone: +1 (936) 260-5549

Email is the recommended contact method because it allows us to review your order information and maintain an accurate record of your request.

We generally respond within 1–2 business days, excluding weekends and public holidays. Response times may be longer during high-volume periods.

Business Hours

Monday–Friday
10:00 AM–6:00 PM Hong Kong Time (UTC+8)

Messages received outside our business hours will be reviewed on the next business day. Phone inquiries made outside these hours may receive a delayed response. Standard telephone or carrier charges may apply.

Official Website

Website: https://facilityready.us

Business Information

Store Name: FacilityReady
Legal Business Name: Storevia Limited
Business Type: Online Retail Store

Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

FacilityReady is an online-only retail store. The business address above is provided for official correspondence. It is not a walk-in retail store, customer service center, showroom, warehouse, or automatically approved return destination.

Returns and Order Assistance

Do not send a return to the business address unless our customer support team has provided written return instructions confirming the correct return location.

Return destinations may vary depending on the product and order. Packages sent without authorization or to an incorrect address may be delayed, refused, or may not qualify for a refund under our Return & Refund Policy.

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that a change or cancellation will be possible after an order has entered processing or shipment.

Protecting Your Information

Please do not send complete payment card numbers, account passwords, or other highly sensitive financial information by email or telephone.

FacilityReady will not ask you to provide your complete payment card number by email or telephone.

For information about shipping, returns, refunds, privacy, and website use, please review the applicable policy pages available on facilityready.us.